Shipping Policy
Shipping Policy
Last updated: December 03, 2025
Thank you for visiting and shopping at Sorna. Below are the shipping policies that apply to all orders placed through our store.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-2 business days
International Shipping
We currently ship to select international destinations. International shipping times vary by location and typically take 7-21 business days. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Sorna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Sorna is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
Sorna is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, and shipping carrier information for the customer to investigate.
Wrong Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Returns & Exchanges
For information about returns and exchanges, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about our Shipping Policy, please contact us.