Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Sorna. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at your store email address.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with instructions on how to proceed.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.